Email setup – Last Updated: 18 November 2016
Major revision November 2016
To setup your email for your site hosted on CobourgCloud.com
The following is for Outlook 2013 – other cases will be similar.
Go to File>Account Settings>New
Choose Email account then choose Manually configure server settings (at the bottom)
Choose Internet email then enter Internet Email Settings:
Your Name – this shows recipients who the email is from
Email address – this is the address that will be used when recipients hit reply
Account Type: POP3
Incoming (POP3) server: mail. (e.g. mail.cobourgcloud.com, or mail.mydomain.com)
Outgoing (SMTP) Server: mail. (e.g. mail.cobourgcloud.com, or mail.mydomain.com)
Logon name: use full email address
Check remember password
Do NOT select Logon Using Secure password authentication. Be sure your user name is lowercase and password has upper or lowercase as required.
Click More Settings
Under Outgoing Server Tab
Check “My outgoing Server (SMTP) requires authentication”
Note: if your email settings (e.g. on your phone) do not give a “require authentication” option, they may offer “require sign-in”. If so, use that option and provide the same user name and password as required for receive. I needed to do this on my Android phone.
Use same settings as my incoming mail server
Do not check “Requires Secure Password Authentication (SPA)”
Do not check: “Logon to incoming mail server before sending email”
Ports: Use incoming POP3 110; or if you are using IMAP- not recommended – select Port 143.
Outgoing SMTP 25 – default.
For secure: Check “This server requires an encrypted connection”. This will change your POP3 Port to 995 (from 110).
The outgoing (SMTP) port is 465
For “Use the following type of encrypted connection” choose SSL.
If you want to also access email on a separate computer (e.g. work and home), then check
“Leave a copy of messages on the server”. The number of days should usually be small – e.g.
10 days – this is especially true if you have a large number of large emails daily.
If your Internet Service Provider (ISP) is Bell, Sympatico or Airnet and the above does not work for sending emails, then wherever there is a box that requires outgoing email settings, use your Bell (or sympatico etc) information. You will be setting up to send via Bell and receive by the domain account.
If you have a problem, you will need to call Bell support.
The reason they do this is to minimize the chance that you might send spam from their servers.